- Teacher: Ima Teacher
Available courses
- Teacher: Allison Morton
- Teacher: Ima Teacher
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- Teacher: Ima Teacher
In this Course you will become
proficient in conducting surveys for the Customer Experience Team. You
will be taught how to access and utilize internal computer systems such as:
1. CQM
2. CSOKI
3.Wufoo
4. Ring Central
You will be provided scripting so
that you can communicate to the customer in a clear and concise manner.
You will also be given de-escalation training to assist you in navigating the
more upset customers you may encounter.
We
will also discuss the importance of Team Work. You are not on an island
all alone in this department. Use your resources you have around
you. That includes your team mates, team leads, and supervisors. We
are all here to work together and make the experience for the customer as
wonderful as possible.
The Course will be divided up into
4 modules:
1. Learning the Phone System
2. Scripting and How to conduct the survey
3. Introduction to Systems
4.
De-escaltation and Customer Service Skills
From your readings and video's, you
will participate in Online Discussions, Individual assignments, Team
Assignments, and online quizzes to check your knowledge throughout the course.
Be sure to complete all assignments on time and to the best of your ability. These are the skills that will make you successful in your upcoming job assignment. If at any time you feel you are not understanding or falling behind, contact me immediately so we can get you caught up and back on track with the class.
Look forward to meeting and working with all of you!
Travis S.
- Teacher: Travis Stuart
- Teacher: Ima Teacher
- Teacher: Daisy Shepard
- Teacher: Ima Teacher
- Teacher: Tonya Purkey
- Teacher: Ima Teacher
- Teacher: Joseph Moffitt
- Teacher: Ima Teacher
- Teacher: Chris McCollister
- Teacher: Ima Teacher
- Teacher: Katy McCallon
- Teacher: Ima Teacher
- Teacher: Taylor Lambertsen
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- Teacher: Christie Forbis
- Teacher: Ima Teacher
- Teacher: Annette Burke
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- Teacher: Matthew Bell
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- Teacher: Atwell Kristen
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- Teacher: William Allman
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- Teacher: Lorrie Akers
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- Teacher: Tonya Shortt
- Teacher: Kevin Hinkle
- Teacher: Aisha Collins
- Teacher: Amanda Carter
- Teacher: Lesia Bowling
- Teacher: Claire Wach
- Teacher: Autumn Lamb
- Teacher: Dan Jackson
- Teacher: Tyler Hall
- Teacher: Tanya Garcia
- Teacher: Jean Elyze-Vital
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- Teacher: Morgan Ward
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- Teacher: Misty Wallen
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- Teacher: Savannah Tosh
- Teacher: Charles Sutton
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- Teacher: Renea Styles
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- Teacher: Katie Standen
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- Teacher: Kathleen Samples
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- Teacher: Allison Morton
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- Teacher: Andrea Lyles
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- Teacher: Angela Kagley
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- Teacher: Joshua Johnson
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- Teacher: Crystal Howard
- Teacher: Ima Teacher
Learn about the needs and how to assist children in foster care. The goal is to give the children the opportunity to become productive citizens with leadership and permanency.
- Teacher: Tesa Fox
- Teacher: Ima Teacher
- Teacher: Deidre Elkins
- Teacher: Ima Teacher
- Teacher: Kimberly Cordial
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- Teacher: Christina Burton
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- Teacher: Molly Bryant
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To Train New Employees
- Teacher: Amy Lyon
- Teacher: Bretlyn McLain
- Teacher: Vicki Moody
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- Teacher: Amy Thornton
- Teacher: Selena Sutton
- Teacher: Nicole Rader
- Teacher: Kaitlyn Odoms
- Teacher: Deosha McColley
Welcome to your class, MATD031 at Tusculum University. This program is about helping students meet and exceed their potential by developing their own skills.
- Teacher: Kim Kidwell
- Teacher: Chanc Jackson
- Teacher: Christie Hayes
- Teacher: Michelle Greene
- Teacher: Michael Collins
- Teacher: Melissa Bryant
- Teacher: Danielle Brady
- Teacher: Alexandria Aycock
- Teacher: Allison VanAtta
- Teacher: Selena Sutton
- Teacher: Hailie Smith
- Teacher: Gregory Hilemon
- Teacher: Christen Gray
- Teacher: Celeste Elias
- Teacher: Darren Dunlap
- Teacher: Dawn Cody
- Teacher: Victoria Browder
- Teacher: Nicia Johnson
- Teacher: Ima Teacher
- Teacher: Kent Noe
- Teacher: Ima Teacher
- Teacher: Bradford Hinkle
- Teacher: Ima Teacher
- Teacher: Marshanna Eason
- Teacher: Ima Teacher
This course is designed to take your English communication from messy to clear and from mediocre to meaningful.
After completing this course, you will be able to:
- Write a concise and clear business email.
- Distinguish between and comfortably use words with similar yet different meanings, such as "Hope" and "Wish".
- Stand in your customers' shoes and empathize with them.
Each week, you'll be given a PowerPoint presentation and/or a YouTube video to watch. After going through those materials, you will be assigned a discussion board topic and an individual and/or team assignment.
This class is divided into 4 Modules. The due dates for the assignment in the modules are written at the top (header) of each module. Due dates can also be found when following the links to submit your assigments.
IMPORTANT:
- Check your Tusculm email every day to make sure you don't miss a class announcement.
- Keep track of your grades in the "Grades" link, located in the options column on the right side of the Moodle home screen.
If you have any questions, don't hesitate to reach out to me via email: fborck1@students.tusculum.edu
I'll do my best to respond in 24 hours
- Teacher: Faith Borck
- Teacher: Ima Teacher
- Teacher: Ima Teacher
- Teacher: Taleah Valles
- Teacher: Jennifer Brockhoff
- Teacher: Ima Teacher
- Teacher: Aqilah Rashid
- Teacher: Ima Teacher
- Teacher: Laura Battel
- Teacher: Courtney Colson
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- Teacher: Jeffrey Gray
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- Teacher: Stacey Moore
- Teacher: Kayla Miller
- Teacher: Anita Melton
- Teacher: Asa Layman
- Teacher: Brooke Hall
- Teacher: Kyle Dickey
- Teacher: Margaret Crain
- Teacher: Jeffrey Crain
- Teacher: Holly Mueller
- Teacher: April Shearer
- Teacher: Ashley Roberts
- Teacher: Jana Riddle
- Teacher: Tracie Renner
- Teacher: Larry Murphy
- Teacher: Jacob Mueller
- Teacher: Rebecca Martz
- Teacher: Lisa Hensley
- Teacher: Darin Godby
- Teacher: Cody Edwards
- Teacher: Monica Daniels
- Teacher: Sarah Cox
- Teacher: Dawn Bridwell
- Teacher: Camden Boehner
- Teacher: Tatum Thornton
- Teacher: Joelle Prata
- Teacher: Eric Jones
- Teacher: Amy DeMasters
- Teacher: John Bennett
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